Postal and tracking
Royal Mail UK Signed For service 1st Class £0 - £60: £4.95
Royal Mail UK Signed For service 2nd Class £0 - £60: £3.95
Royal Mail UK Special Delivery (Up to 2kg, Valued at £250 & guaranteed next day) £0 - £60: £11.00
Royal Mail UK Signed For 1st Class £60- £100 : £9.50
Royal Mail UK Signed For 2nd Class £60- £100: £8.95
We will notify customers by email with orders over £100 their postal provider after checkout.
Deliveries are usually made within 1-5 working days.
International deliveries will take longer at a minimum cost of £9.50.
We are unable to deliver on Sunday, bank holidays and annual holidays, so please allow an extra day.
If no one is available to receive your delivery and there isn't a safe place to leave the parcel, the postman will leave a calling card with instructions on how to arrange redelivery or collection from your local post office.
When your order is dispatched, we’ll send you an e-mail with your tracking number and a link to our carrier’s website to tell you the current status of your delivery.
You will be notified by email if we have decided to change the postal service.
Bulky or high- valued items may incur a mandatory postal charge which will be shown at checkout.
Do you provide International delivery?
Yes we do. On the checkout page please select international delivery postage. After your order has been processed we will send you information on your postal tracking details and service provider.
Royal Mail International tracked £0 - £50: £9.50
Royal Mail International tracked £50- £100: £20.00
Can I change my delivery service?
Once you have submitted your order, we are not able to make any changes. If you have made a mistake on the delivery address please email us
firstname.lastname@example.org. We will do our best to help resolve any issue unless your order has already been dispatched.
I haven't received my order?
If you haven't received your parcel after 15 days of receiving the posting confirmation, please contact
Royal Mail or the international postal provider.
Details can be found from our confirmation regarding this issue and they will advise you with the necessary steps to take when making a claim.
Signed for Service provides: Proof of posting, signature on delivery, online confirmation of your delivered item and up to £50 compensation.
Special Delivery provides: An online tracking system, Electronic Proof of delivery and compensation up to £500.
You can find more information and report all lost mail here: RoyalMail.com
I have been sent the wrong items?
On very rare occasions we may make mistakes. Please contact us at email@example.com with your order number so that we can resolve this issue.
What is your returns policy?
If you receive an item and wish to return it, you must inform Bones Boutique. Please quote the order number on the contact form with a valid reason within 14 days of receiving the item.
Bones Boutique will provide instructions on how to return your item and once received back in original condition, we will process your refund through to the source of the original payment. Allow up to 14 days for your refund to appear on your bank statement or Paypal account.
Please note that Bones Boutique may refuse a refund if the garment has been damaged, tags removed or believes the item to have been worn. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
You will be responsible to pay for the return postage unless we have sent you the wrong item(s) in error or have unwittingly misdescribed the item(s), in which case we will reimburse the full return postage costs.
It is also your responsibility to ensure that you package the returned goods adequately so that they arrive back to Bones Boutique undamaged. We recommend returning goods using a trackable or insured method such as recorded delivery, or obtain a proof of posting certificate from the Post Office, as we cannot refund for items which are lost in transit.
Have Bones Boutique received my return?
We will email you as soon as we have received your returned item. If by any chance you have not heard from us please contact firstname.lastname@example.org with your order number and postal tracking number.